Refund & Return Policy
Effective Date: 01/07/2025
Contact: support@shenshe.in
At ShenShe, your health, hygiene, and satisfaction are our top priorities. Due to the intimate nature of our products, we maintain a strict return and refund policy to ensure safety, quality, and fairness for all customers.
1. Return Policy
We do not accept returns on used or opened products for hygiene reasons.
Returns are only accepted if:
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You received a wrong item
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The product was damaged or defective at the time of delivery
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging
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You must raise the issue within 48 hours of delivery
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Clear photos or videos of the issue must be provided via email
Please email us at support@shenshe.in with:
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Your order ID
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Description of the issue
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Images or video proof
2. Refunds (if applicable)
Once your return request is reviewed and approved:
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You may receive a replacement (preferred in most cases)
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Or a full/partial refund depending on the issue
Refunds will be issued via the original payment method within 7–10 business days after approval.
3. Non-Returnable & Non-Refundable Items
We do not accept returns or offer refunds for:
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Products that have been opened, used, or tampered with
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Change of mind or personal dislike after use
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Late claims made after 48 hours of delivery
4. Cancellations
You may cancel your order before it is shipped by contacting us immediately.
Once shipped, the order cannot be canceled.
5. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, we sincerely apologize. Please notify us within 48 hours of delivery with photos, and we will ensure a quick resolution via replacement or refund.
6. Contact Us
For refund/return/cancellation queries, reach out to:
📧 support@shenshe.in
📦 Subject Line: “Refund/Return – Order #[YourOrderID]”
We’re here to support your journey toward better hygiene and freedom—thank you for trusting ShenShe!