Terms & Conditions

Effective Date: 01/07/2025
Contact: support@shenshe.in

1. Acceptance of Terms

By accessing or using www.shenshe.in (“Website”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our Website or services.

2. Eligibility

You must be at least 18 years old to use this Website. By using this site, you confirm that you are legally eligible to enter into binding agreements under Indian law.

3. Products and Services

ShenShe offers menstrual hygiene and wellness products, including but not limited to menstrual cups and stand-and-pee devices. All product descriptions, images, prices, and availability are subject to change at any time without notice.

We reserve the right to:

  • Limit or refuse orders

  • Discontinue or modify products

  • Correct errors in descriptions or pricing

4. Orders and Payments

  • Orders placed on the Website are subject to acceptance and availability.

  • All prices are listed in INR (₹) and are inclusive of applicable taxes unless stated otherwise.

  • Payments are processed securely via trusted third-party payment gateways.

  • Once an order is confirmed, it cannot be cancelled unless stated in our Cancellation Policy.

5. Shipping and Delivery

  • We deliver across India using reliable logistics partners.

  • Estimated delivery times are provided at checkout and may vary by location.

  • Delays caused by couriers, weather, or unforeseen circumstances are beyond our control.

6. Returns, Replacements & Refunds

Due to the intimate nature of our products, we do not accept returns unless:

  • The product is damaged or defective upon arrival

  • You received an incorrect item

All issues must be reported within 48 hours of delivery by contacting support@shenshe.in with clear images and order details.

Refer to our Return & Refund Policy for full details.

7. User Responsibilities

You agree not to:

  • Use the Website for unlawful or fraudulent purposes

  • Post false, abusive, or harmful content or reviews

  • Disrupt or harm the Website’s functionality or security

We reserve the right to suspend or terminate your access if you violate these terms.

8. Intellectual Property

All content on ShenShe.in—including text, graphics, logos, images, product descriptions, and trademarks—is the intellectual property of ShenShe or its licensors and is protected under applicable copyright and trademark laws.

You may not copy, reproduce, or distribute any content without written permission.

9. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and safeguard your personal information.

10. Limitation of Liability

ShenShe is not liable for:

  • Any indirect, incidental, or consequential damages

  • Any allergic reactions, misuse, or improper use of products

  • Issues caused by third-party services (e.g., payment gateways, courier delays)

Always consult with a medical professional if you are unsure about using any hygiene product.

11. Indemnification

You agree to indemnify, defend, and hold harmless ShenShe, its team, and affiliates from any claims, damages, or expenses resulting from your misuse of the Website or violation of these terms.

12. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in [Insert City, e.g., Mumbai or Bengaluru].

13. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the Website constitutes your agreement to the updated terms. The latest version will always be available on this page.

14. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us at:
📧 support@shenshe.in

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